Privacy Policy
Last updated: 1 January 2026
Agglomets, trading as Ace Wire Works ("we", "our", "us"), is committed to protecting the privacy of individuals who visit our website and engage with our metal fabrication services. This Privacy Policy outlines how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following types of personal information when you interact with our website, submit enquiries or engage our services:
- Full name and business or company name
- Email address, telephone number and postal address
- Details relating to your project requirements, specifications and service enquiries
- Payment and billing information where applicable
- Technical data such as your IP address, browser type, operating system and pages visited on our website
- Any other information you voluntarily provide through our contact forms, email correspondence or telephone conversations
We collect personal information directly from you whenever possible. In some cases, we may receive information from third parties such as referral partners or business directories, but only where it is reasonable and lawful to do so.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide quotations for our metal fabrication, wire forming, laser cutting, welding and related services
- To process and fulfil orders, including manufacturing, delivery and invoicing
- To communicate with you regarding project updates, scheduling and service-related matters
- To improve our website, services and customer experience through analytics
- To comply with our legal and regulatory obligations
- To send you information about our services, industry updates or promotions where you have consented to receive such communications
We will not use your personal information for purposes other than those outlined above without first obtaining your consent, unless required or authorised by law.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data about site usage. Cookies are small text files stored on your device when you visit our website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. For detailed information about the specific cookies we use, please refer to our Cookie Policy.
Third-Party Sharing and Disclosure
We do not sell, rent or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
- Service providers: We may share information with trusted third-party service providers who assist us with website hosting, analytics, payment processing and IT support. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
- Legal requirements: We may disclose personal information where required by law, regulation, court order or governmental authority, or where disclosure is necessary to protect our rights, property or safety, or the rights, property or safety of others.
- Business transfers: In the event of a merger, acquisition or sale of all or part of our business, personal information held by us may be transferred as part of that transaction. We will notify affected individuals of any such transfer where practicable.
Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. Our security measures include secure server infrastructure, encryption of data in transit, access controls limiting personnel who can view personal information, and regular review of our information handling practices. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it in a secure manner.
Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access: Request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe and provide the information in a suitable format.
- Correction: Request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
- Complaint: Lodge a complaint if you believe your privacy has been breached. We will investigate and respond to all complaints promptly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
- Opt-out: Opt out of receiving marketing communications from us at any time by using the unsubscribe mechanism in our emails or by contacting us directly.
Cross-Border Disclosure
We primarily store and process personal information within Australia. If it becomes necessary to transfer personal information to an overseas recipient, we will take reasonable steps to ensure the recipient handles your information in a manner consistent with the Australian Privacy Principles.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be published on this page with a revised "last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact our privacy team:
Agglomets / Ace Wire Works
Email: privacy@agglomets.com